Refund Policy

Refund Policy

If you’re looking to return your order for whatever reason, we're here to help! We offer returns within 10 days of receiving your order. You can return your product for a refund to the original payment method.

Please note the following exceptions to our return policy:

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must have tags still on and be returned in original packaging
  • Returned items must have no visible signs of wear or use
  • You are responsible for your own shipping costs 

How to complete a return

To initiate a return, please complete the following steps

STEP 1: 
Send an email to including:
    • Order Number:
    • Name:
    • Email:
    • Products to return:
    • Reason for return:
    STEP 2: 
    Receive an email from us with a packing list to include in the package with your return. You should receive this email within 24 hours.
    STEP 3: 
    Mail your products back to us at 6700 Montevideo Road, Mississauga, ON L5N 1V1. Please note that you will be responsible for your own shipping costs, and any shipping costs paid cannot be refunded. 


      Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

      If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days after your return is received. 

      Late or missing refunds
      If you haven’t received a refund yet, first check your bank account again. 
      Then contact your credit card company, it may take some time before your refund is officially posted. 

      Next contact your bank. There is often some processing time before a refund is posted. 

      If you’ve done all of this and you still have not received your refund yet, please contact us at

      Sale items 
      Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

      If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

      If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

      To return your product, please email us at so that we can begin the return process. 

      If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.